Frequently Asked Questions

Getting a quote is easy and free. You can fill out our contact form, call us at (660) 216-6521, or reach out through our social media channels. We'll schedule a free on-site consultation to assess your project and provide a detailed, transparent estimate.

For most projects, we can provide an estimate within 1-3 business days after our on-site consultation. Larger or more complex projects like new construction or commercial builds may take up to a week to ensure an accurate, thorough quote.

It helps to know the type of work you need, the approximate size of the project, your property address, and your preferred timeline. If the project involves insurance, have your claim number and adjuster contact ready. Don't worry if you're unsure about the details — we'll walk you through everything.

Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. Saturday appointments are available by request. You can always leave a message or submit a form online and we'll get back to you the next business day.

Roofing costs vary based on size, materials, and complexity. A standard residential roof replacement typically ranges from $8,000 to $25,000+. We provide a detailed, itemized quote so you know exactly what you're paying for — no hidden fees, no surprises. Many of our roofing projects are also covered by homeowner's insurance.

We understand that construction projects are a significant investment. We work with clients on flexible payment terms and can discuss options during your consultation. For insurance-related projects, we coordinate directly with your insurance company to simplify the process.

Payment terms vary by project type and size. Typically, a deposit is required to secure scheduling and order materials, with the remaining balance due upon completion. All payment terms are clearly outlined in your contract before work begins. We accept checks, bank transfers, and major credit cards.

Yes. We provide 100% free estimates with no obligation. Our on-site consultations are designed to give you a clear picture of the work needed and an honest price, so you can make an informed decision.

Most residential roof replacements are completed in 1 to 3 days, weather permitting. Larger roofs, commercial projects, or jobs that require structural repairs may take longer. We'll provide a specific timeline during your estimate. You can learn more about our process on the What to Expect page.

New construction timelines vary significantly based on the scope of the project. A typical custom home build takes 6 to 12 months, while smaller commercial structures may range from 3 to 9 months. We provide a detailed project timeline during the planning phase and keep you updated through your client portal.

Remodeling timelines depend on the size and complexity of the work. A kitchen or bathroom remodel typically takes 4 to 8 weeks. Whole-home renovations or structural changes may take 2 to 4 months. We set clear expectations upfront and provide real-time updates throughout.

Missouri weather can be unpredictable. If weather causes a delay, we communicate with you immediately through your client portal and reschedule as soon as conditions allow. Safety is always our top priority — we won't compromise the quality of your project by working in unsafe conditions.

Yes. We have extensive experience working with all major insurance carriers. We handle storm damage, fire damage, and water damage claims regularly. Our team can help you navigate the claims process from start to finish, including documentation, adjuster meetings, and supplemental claims when needed.

After a storm, we'll perform a free inspection to assess the damage. If the damage warrants a claim, we help you file with your insurance company, meet with your adjuster on-site, and ensure the full scope of damage is documented. Once approved, we complete the repairs and coordinate payment directly with your insurer. Learn about the full process on our What to Expect page.

Your insurance deductible is your responsibility as the homeowner — that is the portion of the claim you agree to pay. It is illegal for any contractor to waive or pay your deductible, and we operate with full integrity. We will, however, work to ensure your claim covers the complete scope of repairs so you get the most value from your coverage.

Absolutely. Fire and water damage restoration is one of our core specialties. We handle everything from emergency board-ups and water extraction to full structural rebuild and finish work. We coordinate directly with your insurance throughout the entire restoration process.

Every SJ Drew client gets access to our client portal where you can track progress in real time, view photos, see milestone updates, and communicate directly with your project manager. You'll receive notifications at every major stage. See how it works on our What to Expect page. Already a client? Log in to your portal.

Yes. Every project is assigned a dedicated project manager who serves as your single point of contact from start to finish. They're available by phone, email, or through the client portal to answer questions and provide updates.

For most exterior projects like roofing and concrete, you do not need to be home. For interior remodels and new construction, we'll coordinate access schedules with you. Your project manager will let you know ahead of time what's needed for each phase.

Quality is built into every step of our process. We perform quality checkpoints at every major milestone, document work with photos, and conduct a thorough final inspection before any project is marked complete. Our BBB A+ rating reflects our commitment to getting it right.

We stand behind our work. All SJ Drew projects come with a workmanship warranty, and many materials we use carry their own manufacturer warranties (often 25-50 years for roofing materials). Specific warranty details are provided in your project documentation upon completion.

Yes. We perform a follow-up check-in after project completion to make sure everything is holding up and you're fully satisfied. Your client portal remains accessible so you always have a record of your project, including photos, documents, and warranty information.

Simply call us at (660) 216-6521 or reach out through your client portal. If the issue falls under our workmanship warranty, we'll address it promptly at no additional cost. We're committed to making sure every client is 100% satisfied with the final result.

While we specialize in construction and restoration, we're happy to discuss ongoing maintenance needs or recommend trusted partners for routine upkeep. We also provide care instructions and maintenance tips as part of your project close-out documentation.